Privacy policy
This Policy was last updated or reviewed on March 28, 2023.
The Privacy Policy under which you may use and purchase products from https://us.felinenatural.com/ (“Website”) is outlined below. Please read the following Privacy Policy carefully before using the Website.
This is the Privacy Policy of K9 Natural Food Limited (trading as Feline Natural), NZBN 9429032324938, registered office 305 Lincoln Road, Christchurch, Canterbury 8024, New Zealand.
By using the Website, and providing personal information to K9 Natural Food Limited (“Us”, “We”, “Our”), the customer (“You”) agree to the collection, use and storage of your personal information by K9 Natural Food Limited as outlined in this Privacy Policy.
K9 Natural Food Limited reserves the rights to change this Policy without notifying You.
It is your responsibility to regularly check this Privacy Policy for any changes. Continued use of the Website will be taken as your acceptance of those changes.
Contact
If You have any questions about Our privacy policies, please contact Us at meow@felinenatural.com or call Us at +64 3 342 6380.
Information We May Collect
Browsing Information and Cookies
When You visit the Website, Our web servers may automatically recognize certain non-personally identifiable information about You, such as your domain name, access provider, IP address, browser language, what products You view, search terms, and how You interact with the Website. The Website use browser features known as cookies, log files, tags and pixels, which assigns a unique identification to your computer. The information collected allows Us to provide better customer service to You and to improve features of Our Website in a variety of ways, including by determining whether You have visited the Website in the past and which pages of Our Website You have visited. This information is shared with Our processor Shopify.
Opt-Out of Cookies
Depending on your browser or mobile device, You may be able to set your browser to reject cookies or notify You of cookies and other tracking technology by actively managing the settings on your browser or mobile device.
Depending on your browser or mobile device, You may be able to set your browser to reject cookies or notify You of cookies and other tracking technology by actively managing the settings on your browser or mobile device.
If You would prefer not to accept cookies, most browsers will allow You to:
- change your browser settings to notify You when you receive a cookie, which lets You choose whether or not to accept it;
- disable existing cookies; or
- set your browser to automatically reject cookies.
Please note that blocking certain functional cookies may prevent You from using certain features on Our Website.
Personally Identifiable Information
For purposes of this Privacy Policy, “personally identifiable information” means any information by which someone can be personally identified, including name, address, telephone number, email address, and other information incidental to providing goods or services (also referred to herein as “personal information”). We collect personally identifiable information from You only when You voluntarily provide Us with this information, such as when placing an order on the Website, establishing an account, or signing up to receive emails about Our latest products and services. We may collect additional information if You contact Us for customer support.
If You are uncomfortable with the idea of your information being used in this way, most computer systems and web browsers offer privacy settings and options, such as disabling cookies or opting for “Do Not Track” features. We do not override these settings or options. However, in order to access certain content, features, services, products, or benefits of the Website, You may be required to provide Us with certain information, including some types of personally identifying information. If You do not wish to provide such information through the Website or if You opt to utilize the aforementioned privacy features of your computer system or web browser, You may be unable to obtain certain Services of the Website.
How We Use Your Information
By providing personally identifiable information to Us, We are better able to match your interests. K9 Natural Food Limited may use your personally identifiable information to provide products or services to You to fulfill Our contract, process your payment information, arrange for shipping, provide You with invoices and/or order confirmations, communicate with You via email about Our products, services, contests, and promotions and screen Our orders for potential risk or fraud. In general, We use personal information collected on the Website to help develop better products, and/or market, sell, or provide products and services, and to comply with any legal or regulatory requirements, process or provisions. In order to better serve You, We may combine information You provide to Us on the Website with information from third parties, including demographic or public information.
How We May Share Your Information
We may share information collected through the Site with Our subsidiaries, affiliated companies, and like-minded business partners for the purpose of providing You with the products and services You seek from the Website. K9 Natural Food Limited does not sell your personal information.
From time to time, K9 Natural Food Limited may disclose the data collected through the Website, including personally identifiable information, to other persons or entities whom We believe trustworthy. In such cases We might rent, exchange, share and/or cross-reference information, including contact information about You that will enable such persons or entities to contact You regarding products and services that may be of interest to you. Additionally, in order to provide You with a better customer experience, We may share information with service providers, subcontractors, and business partners who have been retained to perform functions on Our behalf or to provide services to Us. These services include:
- Order fulfillment, warehousing, and delivery;
- Advertising, marketing, surveys, and promotions, including partnerships and teaming efforts with other companies whose products or services we think you might enjoy;
- Information technology and office services, including software and website development, website hosting, management and evaluation, and data processing, exchange, and cross-referencing;
- Payment processing services, fraud protection, and credit risk reduction; and
- Legal, accounting, audit and other professional service providers.
These entities/businesses/services include but are not limited to; Shopify, Shopify Payments, Klaviyo, Gorgias, DropStream, Bold Commerce, Google, Meta and TikTok. You can read more about how Shopify uses your Personal Information here.
K9 Natural Food Limited may also disclose the data collected through the Website, including personally identifiable information, to another party with which K9 Natural Food Limited enters or reasonably may enter into a corporate transaction, such as a merger, consolidation, acquisition, or asset purchase. In the event that K9 Natural Food Limited or its assets are acquired by another company, or due to any merger, reorganization or liquidation, customer information may be one of the transferred assets. Your personal information will remain subject to any pre-existing privacy policy unless you consent otherwise.
We reserve the right to disclose information about You to a third party pursuant to a subpoena, court order, or other form of legal process, or in response to a request by or on behalf of any government agency, department, or body, whether or not pursuant to a subpoena, court order, or other form of legal process.
Managing Your Personal Information and Options
You may use the Website without providing any personally identifiable information. We want to communicate with You only if You want to hear from Us. If You have established an account on the Website or signed up to receive electronic newsletters or promotional emails from K9 Natural Food Limited, including special offers, event information, or to otherwise receive communications about Our products and services; You will have the right at any time to opt out of receiving marketing emails or to specify which, if any, communications you would like to receive from Us. Should You ever decide to delete your account, You may do so by emailing meow@felinenatural.com.
If You would like to opt-out of receiving marketing via email, click the unsubscribe link on the footer of marketing emails. K9 Natural Food Limited will continue to send You non-promotional, service emails concerning your account, such as emails relating to available upgrades, billing and payment information, outstanding balance on your account, and other emails relating to your account and/or your use of the Website.
At your request, K9 Natural Food Limited will confirm what personally identifiable information We collect or hold about You, and will correct, update and/or remove such information. You may contact K9 Natural Food Limited for any of the foregoing at meow@felinenatural.com. If You ask that K9 Natural Food Limited stops using or sharing your personally identifiable information, We will honor that request. However K9 Natural Food Limited may retain records of your personally identifiable information for a period of time; for example, to follow-up on a request, resolve a dispute or for similar reasons or in order to comply with applicable law. In addition, some personal information may also continue to be stored on back-up files for financial, legal, or technical reasons.
Security
The security of your personally identifiable information is important to Us, and K9 Natural Food Limited is committed to handling such information carefully. We maintain physical, electronic and procedural safeguards to guard your personally identifiable information. We use secure socket layer technology to protect the security of your payment information and We encrypt your personally identifiable information when it is sent over the Internet. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while We strive to use commercially acceptable means to protect your personally identifiable information, We cannot guarantee its absolute security.
The Website may also contain links to third party websites, for the convenience of users in locating information, products, or services that may be of interest. If You access a third-party site from a link on this Website, any information you disclose on that site is not subject to this Privacy Policy. It is possible that these links may be used by third parties or others to collect personal or other information about You. We are not responsible for the privacy practices of such sites, advertisers, or third parties or the content of such sites and it is your sole obligation to review and understand the privacy practices and policies of these other sites. We do not control the use of cookies or the collection of information by these third parties, nor how they manage such information. It is solely your obligation to review and understand the privacy practices and policies of these other sites, advertisers, and any third parties.
Data Retention
When You place an order through the Website, We will retain your Personal Information for Our records. We may retain your data for as long as We believe there is a business, legal or security reason for doing so and as otherwise outlined in this Privacy Policy, even if You are no longer an active customer. For example, for tax, legal reporting, and auditing obligations.
Children’s Privacy
The Website is not intended for children under the age of thirteen (13) years of age. Persons under the age of thirteen (13) can only use the Website with the permission and under the supervision of a parent or guardian and should not provide personal information.
If You are above the age of thirteen (13) years and under the age of sixteen (16) years and provide personal information, You must either authorize Us to share your personal information or You must alert Us if you wish for Us not to share your personal information.
We do not knowingly collect, maintain, or use personal information online from visitors under the age of thirteen (13) years. If You learn your child has provided Us with personal information without your consent, You may alert Us at meow@felinenatural.com. If We learn that We have collected any personal information from children under thirteen (13) years of age, We will promptly take steps to delete such information and terminate the child’s account.
California Privacy Note
In addition to the rights provided in this Privacy Policy, if You are a resident of the State of California, You have the following rights (subject to certain limitations at law) regarding your personal information pursuant to the California Consumer Privacy Act of 2018 (“CCPA”):
- Right to Deletion – You may request that We delete the personal information We have collected from You;
- Right to Correction – You may request that We correct inaccurate personal information provided by You;
- Right to Know - if You would like to request a report that details the categories of personal information We have collected about You, the categories of sources from which the personal information is collected, the purpose for collecting or sharing your personal information, the categories of third parties which whom We share the personal information and the specific pieces of personal information collected about You in the preceding twelve (12) months; and
To exercise your right to know, right to correction and/or right to deletion of your personal information, please submit your request to meow@felinenatural.com with ‘California Privacy Rights’ in the subject line. K9 Natural Food Limited does collect information on our websites, and, if available, our mobile apps, and share that information with third parties, including advertising partners, in order to show you ads on other websites that are more relevant to your interests, including ads that promote our products and services and those of other Shopify merchants. We may do this through the sharing of personal information we collect when you visit our websites, and, if applicable, our mobile apps, and through cookies and similar technologies. These activities may be considered a “sale” or “sharing” of your personal information under certain U.S. state privacy laws. To opt out of the “sale” or “sharing” of your personal information collected using cookies and other device-based identifiers as described above, please click here.
Before processing your request, We will need to verify your identity and confirm You are a resident of the State of California. This process may require Us to request additional personal information from You, including, but not limited to, your email address, address, order number, and/or date of last interaction with customer service. We may deny certain requests, or fulfill a request only in part, pursuant to our legal rights and obligations under the law.
We do not discriminate against You for exercising any of your rights above; however, We may not be able to provide some services to You without such information.
In certain circumstances, You are permitted to use an authorized agent (as that term is defined by the CCPA) to submit requests on your behalf.
We collect personal information from and about You for a variety of purposes. Information about Our data collection during the preceding 12 months is described below:
Category of Personal Information |
Source of Personal Information |
Business Purpose for the Collection of Personal Information |
Categories of Third Parties with whom Information is Shared |
| Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. | Collected from You directly through the Website, from Our service providers and Our marketing partners and social media services. |
We use this information to –
|
We share this information with Our affiliates, service providers, with third parties such as social media platforms and as otherwise described in HOW WE SHARE YOUR INFORMATION above. |
| Civil Code 1798.80 Information such as personal information including name, telephone number and credit card number | |||
| Characteristics such as gender and age | |||
| Commercial Information including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | |||
| Biometric information | |||
| Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website application, or advertisement. | |||
| Geolocation data including, but not limited to, precise physical location and movement patterns | |||
| Audio, electronic, visual, thermal, olfactory, or similar information | |||
| Professional or employment-related information | |||
| Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99). | |||
| Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
We do not sell personal information. K9 Natural Food Limited does not “sell” any personal information of Our consumers as defined under the CCPA.
Updating this Privacy Policy
We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time. You should check this page periodically for changes. Your continued use of this Website following the posting of changes to this Privacy Policy will be considered your consent to those changes. In the unlikely event that We believe that the security of your personal information in Our possession or control may have been compromised, We may seek to notify You of that development.
Questions or Concerns
If You have any feedback, questions, or concerns regarding privacy, please send Us a detailed message to meow@felinenatural.com or call Us at +64 3 342 6380.